At Arsata, we want you to love what you ordered. If something isn't right, here's how our exchange process works:
- To request an exchange, email us at salesarsata@gmail.com or call 0305-5444963 and share your invoice number.
- Items being exchanged must be in their original condition unworn, unwashed, and unused with all original tags and labels attached.
- Items purchased at full price will be exchanged at the current selling price.
- If an item is found to be faulty, we will provide a replacement, provided the item is returned within 3 days of the purchase date along with the original invoice.
- Sale items are not eligible for exchange.
- Only damaged articles can be exchanged, and only within 3 working days of receiving your order.
- All sales are final no article can be returned for a refund.
- For exchanges, the customer is responsible for sending the return parcel back to us.
International Orders
- At this time, Arsata does not offer returns or exchanges on international orders.
- However, if you receive a damaged or incorrect item, please contact our customer care team within 3 days of delivery, and we will offer a credit note, discount, or refund as appropriate.
- In such cases, the customer must send the article back at their own expense.
- Any discrepancy must be reported within 3 days of delivery. Complaints made after this period cannot be entertained.
- If a customer refuses to accept an order at the time of delivery, Arsata is not obliged to return, refund, or compensate the order amount.
- Arsata carefully reviews all complaints to prevent misuse of claims and reserves the right to withhold compensation where a claim is found to be invalid.